In April 2017 I purchased a watch from Wallace Bishop Carindale. I paid around $600Aud. it was a divers watch with day date. The day , date is extremely important to me. On the 5th February 2018 I traveled to Italy for holidays and as soon as I had arrived, the day date stopped working on the watch. When you are on holidays you can lose track of the days and also there are planes and trains to catch, so it was a major inconvenience. When I got home on or around the 28th February 2018 I took the watch back to Wallace Bishop. I said to them this is a major fault and under the consumer act I want a refund or a new replacement. They said they would have to send it back to Seiko. They said it would only take about a week to get back to me. I was extremely annoyed by their off hand attitude and said "I'm getting pissed off with the way your treating me" With that the manager said "you swore I'm getting security to remove you". I just walked out. I rang Head Office and complained, told the woman what happened and asked her to look into it and get back to me by email. I also asked who was the person in charge and this woman initially refused to give me a name, finally she gave me the name of the person in charge who she said was the Chief officer. She didn't bother updating me with an email. I have rung just about every day for the 3 weeks asking for the person in charge and I keep on getting excuses like "he's not in, he's not at his desk, he's on a conference call" By the end of this week it will be going in its 5th week and no one has got back to me. I have no watch or any refund. I'm of the opinion that they think that the "Australian Consumer Law" does not apply to them! "Caveat Emptor"