I was in a not at fault accident in December 2023 and YOUI sent the car for repairs to Swains Eagle Farm. The management at Swains is very rude, they don't communicate, they don't provide update on the car, the manager is always busy and can't take the calls, sometime when they do answer my call the say the car will be ready this week and they constantly lie that they are waiting for parts. Every week i call for an update they have a new excuse and they are not even sure what lie they told me last week. Looks like they just plainly lie to every customer. My car is with them since December and today is 13th May 2024, cant believe they still cant finish a car which only had few panels damaged. I was told last week the car is ready and they did all the quality check, upon arrival the car was put together in such a hurry, the panel gaps didn't line up, the paint has foreign particles, the paint had dimples, and some parts from the accident were totally ignored. A person named BRETT is extremely rude, when I pointed out all these faults he said "what do you expect? Its not a brand new car". Mate, I'm questioning about your workmanship on brand new panels you have put on, they dont line up and have paint issues. Car is with you for 5 months and this is the quality of job you have done. In the end he simply asked me to leave his business premises and he doesnt want me on his property. WHICH BUSINESS TREAT THE CLIENTS LIKE THIS?? They promise me every week the car will be ready on Friday and when I call on Friday they say oh they are waiting on this part, or this went wrong, I dont care, just give me a date when my car will be ready, dont promise when you cant deliver. I'm very disappointed and tired of getting my car fixed, it has taken a toll on my mental health and YOUI don't give any assurance when the car will be ready either.
I was initially told they will get the car fixed in 2 months max and its been over 5 months and I have to face all this nonsense. Don't be fooled to get insurance from YOUI or mistakenly take your car to Swains Eagle Farm, they are fraud, lazy, rude and disrespectful.