I purchased a bed on preorder and waited a month, heard nothing from the company and contacted them to enquire on the status of my order only to be told the item is out of stock and I wold need to be refunded. So they took my money for an item they didn't even have, failed to contact me to inform me of this, and the first customer service person I spoke to was extremely unsympathetic to my situation. Complete fraud of a company, reading more reviews now from other people who are claiming they had the same experience. Paid for an item, wait for it, only to be told its out of stock. That's how they must keep their cash flow coming, total scam.