As a mum of 2 young children, I neglect myself. My children are my priority… they are my everything. Friends and family often encourage me to do things for myself and generally, I brush them off.

One evening when answering some emails I stumbled across a Cosmetique advertisement…. They seemed amazing! Eager to finally do something for myself, I pre-purchased a $299 voucher with the intention of booking a procedure at a later date. They were fabulous to deal with! When I was ready to take the plunge and book, I emailed the Cosmetique team to secure an appointment at a Joondalup Branch. To attend this appointment, I arrange for my children to go to day-care (on a day they don’t usually attend) and arranged my week to accommodate the procedures recovery period. Unfortunately, upon arrival the flustered staff member informed me that the procedure had been incorrectly booked (as something entirely different) -and- that she did not have the required equipment to carry out the procedure I had booked. Upset, I emailed Cosmetique who offered me a $50 refund for my troubles which I respectfully declined. I requested a refund of my monies so that I could seek services elsewhere. They ‘approved’ a refund and assured me it was being processed….. that was 2 weeks ago. No refund, no response to emails, no response to attempts at reaching them on FaceBook. They did not carry out the services booked and have not given me my money back. They were certainly quick to take my monies in the first instance!

I am posting this review in the hopes of warning others. If the above had occurred with a more honest business, I am sure I would have been refunded by now.

I have lodged a complaint with consumer protection.

AVOID!!