I recently had a highly disappointing experience with Maroondah Service regarding the repair of my Sealer Braemer heater. I called them for assistance, and they sent a contractor to assess the problem. To my surprise, the contractor arrived only to inform me that he wouldn't touch the heater due to supposed compliance issues. This left me puzzled and frustrated, as I had previously hired two contractors from different companies who resolved separate issues with the heater without mentioning any compliance concerns.
Dissatisfied with their unhelpful contractor, I decided to seek help from another service provider. Just one day later, a different contractor arrived and managed to resolve the issue within half an hour. It is baffling to me how Maroondah Service failed to address the problem while the subsequent contractor could fix it so swiftly.
To add insult to injury, Maroondah Service has the audacity to charge me $143 as a call-out fee, claiming it is for the contractor's visit. It is worth noting that the original price they quoted me for the repair was $280, which makes their call-out fee almost half of the original cost. It is outrageous that they charged me such an exorbitant fee for a visit that lasted less than half an hour, during which the contractor didn't even bother to open the lid and identify the issue.
Despite my attempts to reason with them and request a resolution, Maroondah Service has stubbornly refused to acknowledge their shortcomings or provide any satisfactory remedy. I am now left with no choice but to escalate the matter to consumer affairs and pursue legal action if necessary.
I am genuinely puzzled as to how Maroondah Service managed to receive five-star ratings from some customers. Based on my experience, they deserve zero stars for their lackluster service, unprofessional conduct, and unreasonable fees. I strongly advise others to steer clear of this company and explore more reliable alternatives for their heating and repair needs.