Satisfied customers often don’t think to leave reviews - and that’s definitely my situation! In the couple of years that I have been a tenant with SDRE, I have not had a single negative experience, not even as simple as “I wish they would reply sooner”. Sarah has always been a delight to deal with, so calm and friendly…even though I once messed up and underpaid the first rental payment after my lease was renewed with an (expected and reasonable) rent increase!! I didn’t even realise I had underpaid, until Sarah politely and kindly emailed me to let me know, asking me to adjust it as soon as possible.

Sarah and SDRE are so easy to work with for rent inspections, lease renewals, rent payments, and general communication. Communication is efficient, rent inspections aren’t stressful and we have a great working relationship.

I would imagine many landlords would be happy with SDRE too, given a recent experience. There was some damage to my apartment that was due to another apartment’s actions and it became clear pretty quickly that it wouldn’t be solved quietly by the other apartment. Immediately, Sarah wanted to keep me out of the picture so the other apartment owners wouldn’t just contact me, which they had initiated at first. When the other apartment owners came to check the damage in my apartment, Sarah arrived early so I could shut myself in my room and they wouldn’t know I was there. I could hear the whole conversation though and even I became really annoyed at how much they were arguing about what damage was really their fault. However, Sarah remained calm and polite and didn’t engage in their argument - she simply continued to reiterate their obligations to repair it to its original condition over and over, whilst providing the photographic proof. She kept her calm much better than I did!

The repairs were made at no cost to my landlords, and Sarah followed it right through to the end to ensure the apartment was returned to its original condition - down to bringing the tradies back out to replace a tiny 30cm cupboard door they missed in the repairs (that was still the same colour, just different materials to the new cupboards).

I’ve worked with a few real estate companies over the last few years, and SDRE is absolutely high on the list for companies I’d recommend to others!