Reviews by ssks

This review is for My Moovers, Melbourne VIC

verified email - 06 Dec 2018

I do NOT recommend My Moovers at all. On the day of our move, they came two hours late and with a smaller truck than we asked for. As a result, the move couldn't be completed in one go as planned and they had to call in a second truck, which we had to pay for.

When we spoke to the head offices, they made several excuses. When the mover called us to say he was two hours delayed in his previous move, we called the main office about this and they said they will get a truck in earlier than that. When none showed up at the agreed time, they claimed there is a window for the moving time, even though we weren't told of this during the booking.

When we called to say that a smaller truck arrived than we ordered, the person at the main office insisted it was the 6 tonne truck we asked for, even though we measured it and confirmed with the movers themselves that it was actually a smaller truck.

As a result, we couldn't move all our belongings to our next home on time and in one move, so we had no choice but to call another truck and movers.

No response, feedback or follow up from the head office. They only sent an invoice after I asked for it and didn't respond to any of the issues during the move. Now looking back, I see several similar reviews on this moving company.

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