Reviews by staceyi41

This review is for Tropical Pool Store, Yatala QLD

verified email - 13 Jan 2024

Never buy anything from tropical pool store

Purchased Waterco/Hydro Chlor | RP30 Retrofit | Self Cleaning Salt Water Chlorinator with 5-Year Warranty. After just 2 weeks installed the cables melted and the plastic on the cell melted along with the cell connections can be undone buy you fingers and leaks from the connection.
Filled in warranty claim and was told it was rejected due to high salt level. Salt levels are high due to the cell not working and they just don't give a crap about anything and sell the most rubbish products.
Had the cell checked out by a pool shop and they said straight up just looking at it that it is faulty and should be replaced under warranty.
Done waste your money and support doggy online businesses that don't care about the customer at all.
Will be lodging a claim with the ACCC.

Approximate cost: $1000

This review is for Compu Pool Products, Nerang QLD

verified email - 13 Jan 2024

Faulty product from the start

Installed new cell and within 2 week the cables melted and the cell connections leaked. Company has refused to cover under warranty and have not even offered an explaination as to why this would have happened and just want to charge for repaires.
Not one person from the company with talk to me about the issue, just hoping you will walk away so they can get away with selling doggy faulty products.
If a product has a 3 year warranty and failed to work in that time or even within the first month that says a lot about the quality they supply.

Approximate cost: $1000

check icon I found this business on Word of Mouth

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