I sent my parcel at the end of November from Melbourne to NZ, my parcel didn't move out of my city for over a month, waited for many hours on the phone for customer service to provide me no useful info.
I was lied to and told that it would be delivered to my specified destination at a certain time/day and given a new fake "delivery ticket number" only to have it never be delivered.
I called again and was then told it is going to be returned to me on a certain day and to make sure someone was home to receive it, I took the afternoon off work as I wanted this 3 weeks of them doing nothing with my parcel to end so I could send it with someone else and hopefully still make it by xmas.... it never showed up.
A few days later I returned from work to find it randomly sitting at my apartment lobby entrance, thankfully no one else walking past picked it up.

I have requested a refund for the uncompleted delivery not to mention the poor customer service and multiple lies and fake numbers to get me off the phone, knowing full well if I call back it will be some other random customer service expert. This refund has been rejected and thats $70 down the drain

CPWSAV990024831
Fake Delivery ticket #8654
Fake Refund reference #8568

Won't be using again, definitely would not recommend.

Approximate cost: $70