Reviews by stephanieb350

This review is for Melbourne Fence Company, Craigieburn VIC

verified email - 09 Dec 2018

Unless you want headaches for months on end, would not recommend. Quality of the product was good but customer service was absolutely terrible. Took countless unreturned phone calls to get in touch with head office to ask about the progress of the job. The gentleman in charge was near impossible to speak with as he rarely answered his phone and only returned calls when being hassled by messages and emails. Made promises to show up and complete the fence on certain days and didn’t show up with no calls at all to let us know. This went on for 4-5 weeks. Only after saying the job would be done for free if not done in the next week was our fence put up. Once job was completed they suddenly had time to call and message us almost daily to get their payment. Wasn’t happy with the shoe on the other foot when they needed something from us and we decided not to make contact. Would not recommend to friends also building homes as the hassles and headaches just weren’t worth the months of waiting for a fence. First inquiry/quote was put forward in June/July and fences were not done until the end of November. Shouldn’t be left living in a home with no fences for that long when you have paid for a job to be done.

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