I had originally planned to buy a mid-size bike for my daughter but Steve showed me a full-size (extra small) bike that had all the features I wanted (disc brakes, click gears, etc). After a test ride my daughter was sold on the bike so now it was just down to price. I dropped into a few other shops in the area and none could offer me the features I wanted at the same price. Even better, Steve saved me buying an interim size bike that would only need replacing in a year or two! While all this was going on, Steve also serviced my 29er and it's now running as good as new. All in all, great experience, highly recommended.