Their Stated Returns Policy Is Not AccurateI attempted to return goods that were as new and recently purchased online. I was repeatedly assured that the returns policy on the website covers change of mind and with proof of purchase a refund would be issued. I went to the store in Mornington and was kept waiting before being told that this wasn't the case. The returns policy on the website categorically states that a refund should be processed as below. I was contradicted an argued with by the manager [name removed] who was rude and obnoxious, but this seems to be a prerequisite to have a Coles managerial role

I would not recommend based on our experience