18 months after build start and they still have not finished our home.

Obviously I do not recommend this organisation.

Major Burbank failings…

• The construction was so poor we have had to engage an independent inspector (at significant cost to us)

• Defect report is 86 pages long.

• The floors are not level (far exceeding Australian standard tolerances) –still not fixed

• Walls were not straight. Have been fixed.

• The lintel above garage was incorrect so the door is packed out with timber

• The plastering in wet areas (top floor of double storey) was done by the tiller, no water proofing, non-water rated plaster board. 1 inch cracks between plaster boards (I have photos). Supervisor tried to tell me this was ok. Wasn’t until I said I was going to send photos to surveyor that he said he would get them done properly.

• Burbank have failed to provide subsequent water proofing certification. I have requested more than 6 times. I still have no idea if it has been done.

• The cupboards don’t match what was requested, paid for or shown in plans

• They do not answer emails

• I have requested a settlement date numerous times. No answer.

• When I call they say it’s not my responsibility, I will get someone to call you back. No one calls back

• I always said I would not give a negative review, I just want my home, please just finish it and we will move on. If Burbank ignore my requests for finishing the house and ignore my requests for a settlement date what are my options? Still rent and forget about my home? Keep paying rent and mortgage?

• We are depressed and desperate.

• The stress this has put on us is not fair

• Is it unreasonable to expect a home built to Australian standards?

• Is it unreasonable for my family to expect to move into our home that we have saved a decade for so we can stop renting?

• What are we meant to do?

Does Burbank treat all first home builders/buyer like this?