A truly horrible experience. Regardless of the fact that the cleaning was sub-standard - eg cushions never removed from lounge, cobwebs behind furniture and on windows, dust on furniture and bathroom fans, etc - it was their refusal to replace a broken perfume bottle (RRP $186) that most demonstrated their unprofessionalism. They instead credited my account for $114 and said I should purchase a replacement bottle from some obscure online source for $114. No discussion, no alternative, take it or leave it. And then they charged interest on an overdue account despite not resolving this issue. Suffice to say I purchased a new bottle from David Jones for $186 (and remain out of pocket $84.90 (incl. $12.90 interest)). Their website and paperwork look very impressive, but don't judge a book by its cover - and don't waste your time with Don't Have Time.