I am unsure where to start. I have had 4 customer service staff 3 building supervisors and 2 building managers, non of them have had a clue what they are doing.

It has taken them 15 months so far to build my double story house that is still as yet not complete. They have been unable to secure a single trade that has been able to complete a job either satisfactorily or without destroying another trades work.

The slab went down, it was uneven and has had to be ground back in areas and was not to the spec required. The frame was unable to be completed without full scaffolding as Burbank refused to only do around the roof due to cost which cost us 2 months delay. The brick layer started after a two month delay as the first building supervisor was sacked.

The brick layer then took 4 months to complete the brick work, almost. They had to get a second layer in to finish the job as the first walked off never to be seen again. He build 2 corners twisted with mortar that was below standard and is still being repaired.

The plaster work has had to be fixed several times due to defects and other trades putting holes in it. and the list goes on.

No supervisor has been able to organised more than one trade at a time on site so everything takes so long to complete.

I finally got fed up and took them to arbitration with the domestic builders association to try and get matters resolved. They could not provide a completion date or a schedule of works and as the build has gone over the contracted date I am incurring so many additional costs in rent and mortgage payments. The state manager was there and still refuses to apologies for the delay offer a explanation or anything above the liquidation damages over $200 a week which doesn't cover our costs.

We have been treated with complete and utter discontent and the customer service team now refuse to discuss any issue with me and screen all of my calls.

I am not the only one that this has happened to and can only say stay away from Burbank.