So much for Legendary Service ! I ordered and paid for a Bosch washing machine, stacker and tumble dryer on 5th April. The dryer was not in stock but I was encouraged to pay for everything to secure the sale price. After a number of delays and nearly 4 months later, they advised that delivery and installation was happening on 25th July. A week before they called to say that while the washing machine delivery and install was for free, the dryer wasn't so I had to pay an extra $220!! Have you ever!! Also, despite discussions in April over the phone, they suddenly also could not remove the laundry door as promised so I had to organise a carpenter in a hurry over the weekend to do that. Mon 25th arrived and the goods arrived but apparently were on the delivery truck and not the installation truck, and they couldn't do anything about it for about a week. I refused to let them dump the goods in my unit and eventually head office promised to re-deliver AND INSTALL on Tuesday. Well, Tuesday came and no message in the morning to say when they would be coming. Quite honestly I didn't believe it was going to happen anyway as the lady on the phone on Monday just tried to fob me off. I eventually rang to be told "Sorry the plumber is busy so not coming today, maybe next Monday!!). I cancelled the order then and there. I also asked for Customer Service to call and to date, of course, I haven't had a call. The only thing that has gone right is the cancellation of the order and refund. Interesting that at no stage did anybody seem concerned that they had lost an order, a customer and possible referred customers in the future. Nobody apologised or seemed to take ownership that AO had made a mistake. I have been patient waiting for the goods, but there have been so many errors and mis-information along the way. Never again - and I will certainly spread the word about the so-called "legendary service" - legendary for all the wrong reasons.

Approximate cost: $3000