Now I know why J.A.E Electrics have achieved a 5 star service award – it comes down to excellent customer service from start to finish. John is an experienced and knowledgeable electrician and in fact the only electrician who was able to correctly diagnose a problem I was having with dimming lights every time an appliance was being turned on.

I contacted many other electricians and explained the issue I was having and all of them told me that I had to upgrade my mains cable. John was the only electrician who took the time to explain in great detail that the issue with dimming lights was more than likely to be a fault in the neutral cable (ie. the cable which runs from the pole in the street to the house). John explained that it would be unnecessary to upgrade the mains cable and advised me to contact the power company immediately to investigate. That afternoon the power company arrived and confirmed exactly what John had diagnosed. The neutral cable was changed and no more lights dimming! Problem fixed.

I was so impressed by John’s honest over-the-phone support and advice that I hired him to upgrade my switchboard. (He also installed a double power-point in the laundry and didn’t charge for it). But John’s service doesn’t stop there – my ducted heating recently broke down and he was able to refer me to his Heating/Air Conditioning colleague Jiabin Li from JB Airtech Mechanical Services. Jiabin recently installed a new ducted heating unit and I’m thoroughly pleased with his service and workmanship. I found both John and Jiabin to be reliable, friendly and genuine. They care about customer service and were happy to answer all my questions. I highly recommend both John and Jiabin and would not hesitate to use their services again the future.