I recently received a Good Food Gift Card. I checked their website for approved restaurant partners, called the restaurant prior to dining to ensure they accepted the card, and even showed the card to the waitress prior to ordering. She confirmed that they accepted the card as payment. After dining I tried to pay with the gift card and it was declined multiple times. I called the Good Food customer service line but there was no answer. Not only was this extremely embarrassing, but very inconvenient as I had to pay the full bill out of my own money. Needless to say, it wasn’t something I could afford. I only went to that restaurant to use the gift card. I eventually reached the Good Food customer service team the following day and explained the situation. They could clearly see that multiple attempts had been made to use the card and acknowledged that the restaurant did in fact accept these cards, but they continually blamed the restaurant, accepted no responsibility and refused to refund the gift card. I spent 45 minutes on the phone, during which time my call was escalated to a supervisor who repeatedly told me the card worked perfectly and it was the restaurant’s fault. Now I’m $120 out of pocket for a meal I would have never had if not for wanting to use this gift card.