We had Carpet Call lay our carpet in our townhouse. Our townhouse was built by Latitude 37 who had arranged for the carpet to be laid by Carpet Call.

Two years later and we called carpet call to complain about the quality of the carpet. They came to inspect the carpet and told us it was "permanent pile reversal" and because this isn't considered a manufacturing or installation fault they wont be taking any further action.

My advice to people considering using Carpet Call to lay their carpet is don't! They don't stand by their product. They are eager to take your money for the job, however if the product quality is inferior they don't accept any responsibility.

We now will be taking this matter to Consumer Affairs

Approximate cost: $6000