Reviews by syeda552

This review is for Eden Brae Homes, Moorebank NSW

verified email - 16 Dec 2023

Runaway!! save your money and mental health

Do your self a favour and save yourself from stress and anxiety to choose any other builder who makes your dream home.
I can guarantee you that EBHs will give you nothing but frustration, nightmares before, during and after building.
They have good home designs, nice and polite sales team, but very arrogant, unethical and unprofessional sale tender and contract team and their team leader.
It took EBHs 7 months from our first meeting with sales team and to have our first tender presentation meeting in which all the variations we made in standard floor plan was agreed and confirmed but because we disagreed and challenged sales tender and contract team leader lady on some structural and building technical points which after consulting with EBHs draft/ structural engineer we were proven correct.
Since after this event sales tender and contract team leader tried to forced us by signing variations without explaining/ proper tender presentation meeting which we refused to sign as we were aware she is trying to avoid us by explaining technical points of our variations and we won’t be able to make any change after signing variations document.
She refused to give us of her time for meeting, never answered to our calls and responded to our emails after 3-4 weeks.
She took this personal and hold grudges against us and framed us by manipulating HO team with her make up storyline to make them agree on not to proceed with our build.
EBHs current sales tender and contract team leader is an extremely egoistic, arrogant and unprofessional person who is amazingly good in manipulating her senior management so she can get away after she treats clients rudely, arrogantly and disrespectfully who crossed questions and proved her that she lacked some technical build skills and asked questions about whatever she is telling and charging us.
EBHs just choose those clients who do not challenge whatever they are telling you on technical build points and rip off client who have no build technical knowledge so EBHs can easily make them agreed to whatever they are saying and charging.
RUN AWAY FROM EBHs

Approximate cost: $989000