Avoid, avoid, avoid. Ing Direct used to be a good bank and cut to now after being a loyal customer for what seems like over 10 years they made my account inactive where I could not access my funds.

They asked invasive questions for data collection and because I did not get back to them they shut down my account and would not allow me access to my funds. My card would not work and luckily I had cash on me which normally I don't.

They said it was due to identification verification yet I still received a text and answered the qualification questions and they were more than happy to discuss my account. Gaslighting at it's finest.

If they weren't sure who I was then why go that far?

I have since cancelled my account with them and ironically they consolidated and transferred all of my funds to a friends account.

If it was identification verification then why do this, wouldn't it be so irresponsible of them?

Hypocrites.

I have come to know since my experience that they are randomly shutting down people's accounts has been in the news.

Sign with a bank where you don't have to wait on hold for over 45 minutes like ING Direct.

Dont support a foreign bank. Support an Australian bank who will guarantee access to your own money and the money stays within our own economy.