134 reviews about ING Direct

verified email - 30 Aug 2022

I am absolutely appalled at the customer service and the way I was treated by ING. I was travelling through South America in which I had notified them about and my card was blocked when trying to purchase flights home. I then went to use my ING app and online banking to find that those were both blocked as well. When speaking to customer service they left me high and dry with no way to access my money which left me stuck in South America with no concern or remorse. I have been an ING customer for many years but this made me sick to my stomach and I would definitely recommend avoiding this bank. There are much better, friendlier banks out there now that offer just as competitive rates.

verified email - 23 Jun 2022

Avoid, avoid, avoid. Ing Direct used to be a good bank and cut to now after being a loyal customer for what seems like over 10 years they made my account inactive where I could not access my funds.

They asked invasive questions for data collection and because I did not get back to them they shut down my account and would not allow me access to my funds. My card would not work and luckily I had cash on me which normally I don't.

They said it was due to identification verification yet I still received a text and answered the qualification questions and they were more than happy to discuss my account. Gaslighting at it's finest.

If they weren't sure who I was then why go that far?

I have since cancelled my account with them and ironically they consolidated and transferred all of my funds to a friends account.

If it was identification verification then why do this, wouldn't it be so irresponsible of them?

Hypocrites.

I have come to know since my experience that they are randomly shutting down people's accounts has been in the news.

Sign with a bank where you don't have to wait on hold for over 45 minutes like ING Direct.

Dont support a foreign bank. Support an Australian bank who will guarantee access to your own money and the money stays within our own economy.

verified email - 21 Jun 2018

Absolutely fantastic bank! Always great offers on. Best bank with little service fees!! Would recommend to anyone and everyone

verified email - 18 Sep 2017

Honestly I would not recommend ING direct. Opened Orange everyday account to get a $100 Bonus. Not received. Surprisingly Bank account could be opened with no ID details Just a Name and a DOB

verified email - 06 Jul 2017

Watch out. They steal money from international deposits. Someone overseas sends you money? ING do not mention any fees. The money arrives and $25 has disappeared. ING claim it is nothing to do with them, but a third party bank THEY use. Therefore it is a charge by ING and they do not mention it in the PDS.

verified email - 08 May 2017

I put personal term deposit to be automatically renewed for another term upon maturity. On the last of 7 days of 'cooling period' i checked the rates and saw how sharply they have dropped. Called ING trying to select another term deposit. However, ING call center operator after I explained the purpose of my call dropped the phone and when I called back my account was disabled for the unknown reason. I was promised to be contacted within two hours (even though its a 24/7 service), but as you might guess - nothing happened after two hours.
I co uld not believe that I was lock out of my own account in the few hours window left to change conditions of my term deposit.
I have used these two hours to do my homework and find a better option for my money to be managed.
And I did find a better bank with better rates.
I have been with ING for almost 15 years and never planned to move anywhere else, but after been locked out of my own account for no reason and no means to resolve this, I know that I will NEVER go back to ING. NEVER.
Be careful with your money, check the rates regularly because ING, along with their customer service, [redacted generalisation]

verified email - 12 Dec 2014

The best range of banking products by far - from everyday accounts, mortgages, savings accounts and more. I moved all of my accounts and I it was the best thing I did. They are immensely quick to pass on interest rate decreases and always the full amount. No account or ATM fees on their transaction account either means I get to keep my money. Couldn't be happier.

verified email - 09 Mar 2014

I have been with ING for almost a year now and it's been a great relationship. For starters they have a fantastic visa pay wave promotion where you receive 5% back on all contactless transactions under $100. Even better is their superannuation account that doesn't charge any admin fees. Compared to some others, I was paying almost $10 of admin fees. With ING, investment fee is less than $1. Unbelievable value.

rosemarye1 29 Mar 2014

I wish they had a branch in Adelaide where you could talk to a person to gain more satisfactory information on how their system really works, not just internet banking.

verified email - 20 Oct 2013

Have been a Member of ING Direct for many years now but love the fact that with their Savings Maximiser and Orange Everyday Accounts they are fee free as long as your income gets deposited in their directly everymonth and the fact that all purchases under $100 have a 5% rebate back into your account! Winning! And no account keeping fees at all.

The 24 hour customer assistance has been handy for me over the years, ordering and cancelling cards, for any term deposit enquiries etc. Always found them to be honest, courteous and willing to go the extra mile for the customer!

As far as Banks go, can't fault them to be honest! Very happy and loyal customer here!

Ami111 20 Oct 2013

Great review

rosemarye1 13 Dec 2013

I have Trauma Insurance with them and their rates are very competitive. No Medical required.
I have it deducted by direct debit from my bank account and ING do not charge a surcharge as some do

verified email - 03 Oct 2013

I just recently opened an ING Orange Everyday account to take advantage of the 5 percent rebate you get on purchases under $100 when you use pay wave and couldn't be happier!

It took me 5-10 minutes to open it online, and I received my debit Visa card in the mail a week later. I loved that I could pick my own pin for my card and my own access code for Internet banking. I had to ring up with a question about my account recently and the service I received was fantastic

I have already received $10 in rebate in 1 week, so I am one very happy customer. There are no account keeping fees either.

Do yourself a favour and visit the ING website for more details.

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