I bought a futon from Japanache and was really really happy with it. The fabric it's made of is just beautiful.
I live in a regional area and had some difficulty getting the futon delivered (purely a difficulty with the local courier, not Japanache). Without any prompting from me (though I was wondering what had happened to it) the people at Japanache contacted me about whether I'd received it and chased down the delivery. They were efficient and very lovely to deal with. Would recommend them to anyone after a proper Japanese futon.