Reviews by teighank

This review is for Bombshell Boutique, Belmont NSW

verified email - 16 Jan 2015

I ordered my 5 bridesmaids dresses from Bombshell Boutique. We were guaranteed 96-100% accuracy. We were promised progress photos which we did not receive. We were told the dresses were made in New York by the same creators of the Sherri Hill dresses, this was also untrue. When we got the dresses they were completely wrong! The girls refused to wear them because of how horrid the beading colour, pattern and sleeves were. The owner refused to help us. She refused refund, repair or replacement. She said we had to pay the balance and take them, or forfeit our deposits and leave them. I contacted fair trading who told me her absolutely no refund no help policy was illegal. Still she ignored them. I then escalated the matter to NCAT and had to pay for a hearing. The owner FINALLY offered a partial resolution and offered to only refund half of our money. The girls and I decided to take her offer because the process of a hearing was so time consuming and costing us more money for time off work. Someone should really investigate this unethical business. I spent a lot of time compiling evidence for the hearing, its a shame I never got to put it forward.