Reviews by tessh554

This review is for Guardian Property & Asset Management, Springwood QLD

verified email - 10 Oct 2016

I would not recommend using Guardian to manage your property. They are disorganised and dishonest. They were supposed to be managing my rental home. They were not doing quarterly property inspections, allowed the gardens to get out of control, would not return phone calls, failed to have repairs to the inside of the house that were caused by tenants done. Every time I phoned to ask questions about the repairs they would tell me that the repairs were under control; they were never done & the tenants left. New tenants moved in to the damaged property. It was the new tenants that told me about the repairs that needed doing. These tenants informed me that Guardian staff hadn't done a house inspection over the past 12 months & I was getting charged to do the inspections. I finally fired Guardian after having E-mail communication with the company. The company had a negative attitude and attempted to blame me for their screw-ups. They forgot that I was the customer and they were supposed to be working for me. I was left with the feeling that they really didn't care about my property, the repairs that still hadn't been done nor what I had to say. In the short time that Guardian had my property I had 4 different people "caring" for my property. The last person that was supposed to be looking after my property had only been with the company a short time & hadn't been made aware of all the issues I was having. She could not find paperwork or communications about my property. She was fired by head office & I know this because she phoned me herself in tears & let me know that she had been fired. She felt like she had been used as a scape-goat by the company for everything that had gone wrong.I have washed my hands of Guardian will never recommend them as a company. Guardian do not lmeasure up to expectations. I have since placed my home into the hands of a fantastic management group who are extremely efficient and caring which has emphasised even more the poor performance of Guardian Property (management -NOT). I would not advise anybody to seek employment with Guardian either especially after hearing how they treat their staff.

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