Reviews by thanane

This review is for SP Screens, Brookvale NSW

verified email - 15 May 2018

Very dissapointing experience with Sp screens! Never again! can not recmmend them due to their poor service!

I had made an order and paid 50% deposit for the screens. I had an initial measurement and was told to wait 6 weeks. After 4 weeks I enquired about my order was told by customer service rep not to worry and to wait another 2 weeks. After waiting 6 weeks for the installation and chasing them up again was told they had a big mistake and that the initial measurements were lost as staff member who did them had since left! That if I wanted my screens I had to wait another week for a measurement and then another 6 weeks for the screens to be done! I was angry now so the manager offered a discount of 10% and said they wont make a mistake again. So I decided to go again. This time they didnt turn up at all for measurements and wasted half my day as I worked from home! Cancelled my order immediately!

I was totally appalled by the lack of professionalism by this firm and cannot recommend them to anyone!

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