Re Job # 248***

Transcorp Removalists are outstanding. This was my experience:

From the beginning, the person who took my phone call was helpful and patient when doing the quote as I wasn’t sure as to what size truck I would need. The manager was knowledgeable and experienced, and assisted me to make the decision with helpful advice. He also advised me as to the cheapest options in relation to how many removalists (two or three) would be needed over an estimated period of time. His estimation was accurate and I was happy that he also followed up with a reminder text message before the shift.

Further, I was impressed by his attention to detail in providing my written instructions to the removalists themselves, as the circumstances of the shift were a bit complicated, and somewhat personal and sensitive.

On the day of the shift, the truck arrived exactly on time. The two operators, Shane and Dan were nothing short of amazing in the most literal sense of the word.

They were polite and careful, and very careful with everything. But the most notable thing about them both was their Herculean strength. I took a photo of one of them carrying a queen-sized bed base on his own as I knew that people wouldn’t believe it unless they saw an actual picture. It is not an exaggeration to say that I was astounded!

This was not the only example of enormous strength and superior ability to balance weight. A large timber wardrobe was also moved by one of these two ‘gentle giants’, and with great care. Nothing at all during the shift was damaged or even scratched - not one thing out of a huge truckload of boxes and furniture.

Both Dan and Shane worked non-stop, in a methodical no-fuss way. Considering how much they did - a whole four-bedroom house full of furniture - I was astonished at how hard and fast they worked. No dawdling at any point; in fact, I started to chat to one of them and with gentle courtesy, was reminded that I was paying them by the hour. You don’t see that kind of integrity every day!

Despite what must have been a tiring 7-hour day, I did not hear even one complaint. They were also helpful and patient when I wasn’t sure of exactly where I wanted something to be placed in my new home. Their good-natured courtesy was such breath of fresh air in the world of business. Genuinely respectful, my whole experience of the stressful process of shifting was made so much easier.

These two men showed the same care at the end of the job as they did from the start. After all the items had been unloaded, I found it surprising to watch the meticulous way they folded the blankets used to wrap/protect the furniture.

The next day, I telephoned to thank the management for the professional and timely way that my shift was done - and received the same courteous attention from a different telephonist. He took notes and ensured my message was passed on in the way that I’d said it.

I would recommend Transcorp unreservedly. I am sure that, considering the high calibre of the service that I received at each stage of the process, all the staff in this company are as equally well-versed in doing what they do. Nonetheless, I will request Dan and Shane in any future move as they are both fantastic.

Therese