They don't deny the item is still under warranty but they just don't do about it. They keep saying please allow us a few more days but after months and nothing is done. A few weeks after they asked for a few day with no response, I would call again and they just repeat the same thing. Sometimes they say oh we have all your details here. Sometimes they say we don't have any details about your complaint. Then the next person will say don't worry we have all your details here. When they run out of excuse on the phone they pretend the line broke down and hang up. They ask me to email instead. However getting them to acknowledge they have received the email took another 6 phone call. Then they went silent again and do not reply to follow up emails. They don't seem to have a plan or a department to address warranty issues for customers.

Approximate cost: $55