No, not very insurancey at all. Been a customer for years, but AAMI just awarded a claim against us when the other driver was speeding the wrong way down a one way street! They didn't even bother to make contact with us to get our version of events even though our car is insured with them as well. They didn't even look at our initial report of the accident from the day and use that in the claim assessment. They just sent a letter of demand for the full amount of the claim, not even considering our own insurance policy with them. Waiting to wake up from this customer service nightmare. We then called to explain our concerns with the judgement and were patronisingly abused on the phone. Extraordinary. What a disgrace.