Reviews by tinaw702

This review is for Royals Hair & Beauty, Castle Hill NSW

verified email - 14 Aug 2020

Just a word of warning for anyone looking for a balayage. There are no pricing for it on their website but a ‘consultation required’. It also states that consultations are ‘complimentary’. Then when you make a booking they ask for a ‘50% deposit....which for my daughter was $167...even when a complimentary consultation was still needed?? When she arrived they informed her that her balayage would cost $500! She said she could not justify spending that amount of money on her hair and was told she would have to forfeit her deposit.
What??
No she was not happy with your ‘complimentary consultation’ quote. She turned up for the appointment she booked and was not happy with her quote.
Instead of giving back her money they offered her half a balayage for just over $300. My daughter said she didn’t want half a job and would take her business elsewhere and they still refused her refund. So through tears of feeling humiliated in front of people and not wanting to waste her deposit she was given a treatment and trim for $167.
My daughters hair was not in bad condition to start with and as she works in television it gets regular care but this was a last minute decision after moving to the area, that she obviously now regrets. I needed to warn people that this business will take your deposit even without giving a service and to embarrass a grown woman to the degree of tears when she questioned it is beyond belief.
Shame on you....

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