Prior to going to this salon, I read the raving reviews, so I booked an appointment with [redacted personal identifier] over the phone. When I went in, she told me she had a cold and couldn't do my hair, so [redacted personal identifier] there did my hair. Long story short, she made my hair look like a stripy black and blonde zebra looking mess, and I was in hysterics. [redacted personal identifier] spent hours trying to fix my hair, all the while telling me how bad [redacted personal identifier] was and how she had done the same thing to another client's hair a few weeks ago. She literally spent the next few hours complaining about [redacted personal identifier] and how bad her work ethic was. I spent 7 hours at the salon that day after the awful experience, had my hair highlighted 4 times and ended up leaving with the same dark brown that I walked into the salon with rather than the light honey brown that I wanted and [redacted personal identifier] still had the nerve to charge me full price. I attributed the failure to [redacted personal identifier] and not her, so I thought I would give her another chance. However, the last two times I booked with [redacted personal identifier], she sent me text messages a few days before the appointments cancelling the appointments "due to health reasons" and stated that she wouldnt be taking further appointments indefinitely. I would have happily excused the inconvenience had she had the courtesy to pick up the phone and notified me of the cancellation rather than done it via text. And I know she was fine enough to speak on the phone because I called her after she cancelled my appointment. She may be a good hair dresser, but I guess I will never know. Very unprofessional, this woman has no regard for customer service.