I have had several parcels delivered to Pyrmont throughout our lockdowns during the pandemic, and they’ve all been delivered quickly and painlessly. I had to ring a couple of times to find out if the delivery window could be narrowed, and the staff have all been courteous and friendly and let me know within a two hours window when the parcels would arrive, and they arrived within the specified window. It’s wonderful to speak to an actual person, in Australia. With all of the terrible reviews (mainly in EU and US, I think), I had to leave a positive review because of the great service I have received. Keep up the good work!