Outrageous prices, untidy workmanship that didn't meet current Australian Standards, and fairly disinterested and disorganised management (Willetton Branch). Regretfully, I didn't read any reviews before using this company to replace my hot water system, a very costly mistake in both money and time. I had to get plumbing and gas inspectors involved, and the ACCC, in order to achieve an acceptable outcome (a safely installed hot water unit and itemised receipt). I’ve since heard the company is well known in the industry – for all the wrong reasons. Consider yourself warned.