I have been buying coffee for 12 months at Red Fox now. They have a card that gives you a free coffee when you accumulate 7 coffees. I assumed you could get any sizes when I reached it for the first time, so I asked for Large which was refused by the female owner so I accepted. She said I could order either S or M. So I chose M to be modest. Ever since I had S or M depending on my feelings for the past 12 months but yesterday, I was told "You mostly order only S-size coffees so we can not give you M size. I said how do you know most of my order was S as I had M as well from time to time. I am your loyal customer... I was sad. I understand if any rules/conditions were written on the card, but not. You can choose at most of the shops in SEB coffee shops regardless of size when the card reaches FREE! I understand this is a family business and hard-working people and a Kebab shop JUST opened next door, their customers sitting at Red Fox Café tables eating Kebabs. How frustrating it would be...BUSINESSWISE but not a good attitude to take it out on a loyal customer. You lost a customer as of today.