Only gave 1 star as unable to give none or minus.

Beware of this company. They were extremely deceitful in their dealings with me. Promised to downgrade my package, after the salesperson misrepresented the available packages, and then did not honour this. Have $200 of my money and I have none of their product except the free photo and key rings and a magnet I paid for when photo's were taken. Their "customer service" is a joke, and they did not return calls when they said the would. Beware. Avoid them, and go to a professional who will take the time and is ethical in their dealings. These people have no problem with causing financial hardship to their customers, though they claim to have a "customers first" policy; customers fleeced would be more accurate.

I went back 10 minutes after I had been signed up after going into the store directly opposite their stand. Came out, went up to them explained I couldn't afford the package and did not want to get bad credit rating. They could see I had not been anywhere else or had a chance to copy pictures. Told them there were only 9 photo's I really liked (they had taken photos of my 12 yo son in long sleeved shirt and shorts!). Was told I could change my order and buy only the 9 photo's, but had to pay $675 IMMEDIATELY.

I asked to ring their head office. When I explained to the girl that they had offered me 9 photos for $675 but wanted me to pay straight away, she said I could get a package for only $590 (USB stick with all images + any 10 photos) was all ready to do this, but when she learned I had already signed up for a $2300 package (after being mislead about package options) she said I could not get out of the contract.

After much discussion finally said I could be downgraded to a $990 package which I could pay of in payments to suit me. I left all the photos with them, except the free one, and the key rings and magnet I paid for. I rang them again and asked if they could speak to their director and see if he would let me get the $590 pack instead, as I should have been offered this as I had asked the girl to tell me about all the packages that were available. I was told by the representative, she would try and organise this, and would ring me on Tuesday when she had my paperwork.

No call came. I rang late Tues afternoon, and was told the person would email the representative and get her to ring me first thing the next morning (Wed). Again, no call. I rang them and was told she was on the phone and would call me back "as soon as she was finished the call". Three hours later, still no call. When I called again, I was told she was at lunch, but assured she would call me back again. Of course this did not happen and I had to ring them yet again. Eventually, I was told she was not at work and that someone else would call me back.

No call. When I tried to ring again I got an answering machine. Suspicious that they were ignoring my call, I turned off the number send on my phone and rang again. This time they answered. I told them I was really upset with the runaround and was put through to a director. She told me the representative had spoken to her, and she had approached the director about my having the $590 package, but he had refused even though I had explained it would cause me financial hardship even to pay $990. She said I could pay off the package in installments to suit me, and would email me the details (last Wednesday 9/12/15).

This still has not happened. They have $200 of my money and I have none of their product except as previously mentioned. The first installment was due to come out of my debit card yesterday for the more expensive package. Unfortunately, I lost my debit card last week at the shops and had to cancel it. They threatened to sue me if I did not buy the $990 package and then never gave me the opportunity to accept it or change the contract before the payment for the more expensive package was due to come out. Extremely deceitful and unethical in my opinion. Do take the advice of the many hurt customers here and STEER WELL CLEAR OF THESE PEOPLE. They don't care if they put one in hardship, as long as they make a profit.

Approximate cost: $2300