It is a scam. I had heaps of points and have no had by membership terminated because I apparently violated something.

Poor customer and internet service.Biggest mistake ever. This is the letter I sent them.
Dear Tpg,

I am confirming my termination of your service for the following reasons:
- Poor and unreliable service. The internet has been dropping in and out for days. Upon signing up, I was guaranteed fast broadband. This has not been the case.
- I was advised when signing up that I would receive a confirmation email when the service was connected. This did not happen. I contacted TPG on the 15th of September to find out what was happening and was informed that the service was available on the 8th of September. No one notified me of this and I had been charged an additional week of a service I did not use because I had knowledge of the connection. Following up with this issue the worker was argumentative and I was denied an amended billing cycle.
- When attempting to resolve this issue via phone, the worker refused for 20 mins to let me speak to their manager.
- Persistent contact with TPG representatives attempting to persuade me not to disconnect.

Since this time I have decided to reissue my connection with Telstra due to the reliable service. If I am charged a cancellation fee from TPG, I will need to take the issue further not only with a formal complaint but also with the telecommunications ombudsman.

I found the good points to be one heated pool and the location. The actual cabins were dirty and smelly. Staff was very rude and not at all helpful. Linen does not get changed (we were there for 1 week). On the occasion we needed new sheets we asked them twice without them being delivered. I had to actually take the soiled linen to reception before they would do anything about it. Really not worth the money!! Must be nicer places to stay than this one!!

Approximate cost: $900