Had a terrible skin breakout for weeks after treatment and use of products recommended by Lorna. When I called to discuss this I was shocked by the complete lack of customer service, empathy and problem solving mindset from the business. And then I spoke to Crystal and it all made sense. She sets such a terrible example to her team on how to resolve customer issues. Did not provide me any resolutions, was just argumentative and took no responsibility. I used to see a lovely and knowledgeable girl called Jess who has since left and now it seems clear why they are unable to hold on to any of their capable staff.