As a property owner myself and long-time renter I would have to say my experience with Leah Jay is the worst I have ever so far. Firstly, the property was not cleaned prior to us moving in despite the ingoing condition report sating that it was in an optimal condition. After filling out the report their communication was abysmal - as usual. The property managers are unapproachable and not able to be contacted 90% of the time. Secondly, urgent repairs are not attended to in a timely manner. We had leaking hot water system and broken stove filament for quite some time, before anything was done, despite multiple phone calls/emails. As a renter this is very frustrating, but be careful if you are a property owner as untimely repairs can leave you open to counter claims (not good for either party!). Finally, after the outgoing inspection, Leah Jay attempted to charge me for a second professional carpet clean. I managed to lodge my bond online to protect my bond. My advice to renters that are with Leah Jay make sure you lodge your bond online ASAP after your tenancy agreement ends, to avoid having large amounts taken from your bond without any legal cause. My advice for other property owners out there, please avoid Leah Jay they are poor communicators and do not attend to urgent repairs leaving you open to counter claims.

Very Unimpressed