In good faith I paid my deposit of $473 for a job in Melbourne. The deposit was paid well before the emailed receipt about a week later with an accompanying email saying that they would "call me in a few weeks to arrange an appointment for installation", this was a surprise as I was not made aware of it prior to my deposit payment. We are 7 weeks on from this email and no communication since. No phone call, no email, and certainly no job done. I have just sent them an email asking for a refund of my deposit and to cancel the job as I had found a business to do the job within the next week. After chasing someone down to talk to twice today I finally got hold of a member of staff who informed me that I have broken the contract and will not be refunding my money. 7 weeks and I have received nothing from this company not even a curtesy email. I mentioned to this staff member that I will be writing a review he told me that if I do I should seek a lawyer. I asked him if he was threatening me which he promptly denied. These are the facts and if I could give them zero stars I would. Be aware of this business. I have read many reviews like this about them.