Had a really bad experience with Expedia. Will never use the again.

- My Malaysian Airlines flight was moved by 24 hours.
- Got an email saying I would get either a refund or flight credit if I cancelled.
- Called Expedia who confirmed verbally that I would get flight credit.
- Cancelled the flight.

Waited 3 weeks, then when I contacted them they told me the ticket was non-refundable and I would get nothing back.

After many more weeks of back and forth, Expedia has accused me of multiple things such as:

- Not clicking the button to cancel the flight (I absolutely did. They didn't send me a confirmation email but luckily I took screenshots of the confirmation screen that said my cancellation had gone through successfully)
- Their agent telling me the tickets were non-refundable. This is incorrect, their agent explicitly told me I would get flight credits

I still haven't gotten neither flight credits or a refund. Do not ever book flights with this company. If everything goes fine you will not have any issues but if something goes wrong you may come to regret your decision

Approximate cost: $1000