I have been using this company for a few years, and was actually satisfied with the service. Until one day something went wrong in their system and my bag got assigned to a different customer.

Not only they never apologised, but they blamed this on me, claiming that I gave them my clothes in someone else's bag.

Throughout the ordeal the management talked to me very rudely, as if I was some sort of a criminal trying to cheat them, never acknowledged their error, and, moreover, confiscated the bag for which I have originally paid about $10, claiming that I have stolen this from another client.