I ordered my camera Sony rx 100 iv under the impression that I would receive it before I left for overseas as it is advertised that it would leave the warehouse in 1-3 days and I assumed it would leave their office in Point Cook. I found out later that their warehouse is actually in Hong Kong. Nothing on their website states this.

Fast forward 3 days, I still had not received an email confirming my order or anything, so I emailed them. The guy was quick to respond back in an appropriate amount of time but never told me where camera was coming from. I was due to leave for Japan soon and I knew that I would not get my item in time so I redirected my item to another address which they were able to help with. This whole process took another week and I was already overseas by then. I only found out that it came from HK when they sent me the tracking details.

I wasn't able to use my camera in Japan, I badly wanted to return it but all the trouble getting it over outweighed the whole process. If I knew that it this whole process of buying a camera online would take 2.5 weeks just for a $200 difference, I would have just brought it from [Redacted another business name] another physical shop. I can not begin to imagine the whole process and time of what would happen if my camera becomes faulty etc.

The camera itself is fine, no problems with it yet. Never again will I buy from here and I do not recommend this website. Even though it is cheaper, you need to ask yourself, is it worth the trouble?