On the school portrait my 5 year old makes silly face and looks ridiculous! Seriously - nobody noticed ?? As long as I would understand it on the group picture, on the individual one is unacceptable. After spending some time looking for a company's contact number (no wonder is difficult to find) I was offered a refund if I send pictures back (as next year my daughter changes school I didn't want to give back group photo) or travel 100 km to their branch to take another shot. Also bookmarks and name tags which suppose to be included in the package were only a prints - not the ready product. And on top of this the photos arrived uncut on 2 sheets - I have to do it myself.... I wonder how they get the school photo deal at all? Bad product and once you have paid no one cares what you received... Definitely wouldn't recommend.