I needed over night accomodation for my two dogs and was told they would be taken home with a member of staff and cared for in their home. This was what I was told would happen and this is what I paid for. I trusted I was being told the truth.
Recently I learned (through articles in local newspapers and communication with ex-employees) the dogs are never taken home by staff members. Instead, they are left in the company's warehouse over night, unsupervised.
I paid for a service I believe I never received and I'd like to warn others not to make the same (trusting) mistake.
Please research this company thoroughly before sending your dogs there.