Totally unprofessional. Went to buy a pair of glasses this morning and when the card was checked by the sales person they found that it was invalid. I contacted NIB who said that new cards were issued in May 2021 and I reminded them that I had only joined NIB in June 2021 and why was old cards sent to me. I was told that I must have made some change to my policy again reminded them that this was the first time I was using their services and I had never contacted them since I joined them in June 2021 always paid the premium on time by Bank direct debit. Once I use the services I will be voting with my feet, best to avoid this mob, they are only after the money. There are so many other good funds.

Approximate cost: $1