Factory Direct’s consultants should be aware of the Council Regulations if they are coming out to your home to give advice. They came to our home, gave us advice and after we paid the deposit and a further instalment, they said the council did not approve what we agreed on. We had to cancel the contract as it could not be done and we expected our deposit back minus council costs. They wanted to reduce the deposit by an additional $650.00 for Sales Commission and Admin fees. There was no sale therefore there should not be any Sales Commission. It took 6 months and we had to go through ACCC to get back our deposit. We very strongly do not recommend this company. VAnder

Approximate cost: $6000