they are the worst real state agent i dealt with in my life
for example:
when I rented the unit they gave us ( me and my wife) only one garage key for more than 4 months, we asked them repeatedly
until we got it finally as if they are doing us a favor
as for Living room windows, they were locked on handover and they never gave us the key (and this is for 2.5 years)
the oven was rusty and since day 1 we asked to change it and the answer we received it was professionally cleaned and as long as it works, it will not be changed , well guess what rust is not removed by professional cleaners and oven working does not mean it does not have rust.
we heard a voice of moving animal in the roof and we asked them to send someone to investigate, they never answered until actually for some reason this animal died and make the house smell horrible and we asked to send someone to clean it and remove it and they never came.
and the list can go on for hours,
in brief they are the worst real estate agent.