DO NOT GET TOTAL CARE COVER
On the 27/6/18 my car broke down on the Bruce hwy near Caboolture Qld. I have RACV Total Care so I rang and a tow was arranged within 2 hrs. My vehicle was towed to an approved RACQ repairer. It was now late on a Friday afternoon. They first thought that they only required a fan belt but at 5pm the mechanic noticed that the idler pulley shaft was also damaged and the part wouldn't be available until Monday. So I was stuck in Caboolture for the weekend. I rang RACV total care and told them my situation. The person I spoke to said she was unable to authorise or arrange a hire car or accommodation. It was now around 5pm and all she could tell me was that I should receive a call back by about 8 pm. It was now very cold and dark. We tried to get a taxi to take us to a motel but none arrived. A hire car was also not available because they were all closed at 5 pm. We were now stranded on the roadside near Caboolture and all we could do is hope that RACV Total care call us back in 3 hours and organise something for us. They finally rang us about 8.30 pm but by that time my mobile phone battery was flat and I couldn't receive a call. We eventually got a ride to accommodation from a Good Samaritan and we arrange everything else ourselves.
I HAVE PAID FOR RACV TOTAL CARE FOR MANY YEARS AND AFTER THIS EXPERIENCE I WILL NEVER USE IT AGAIN. IT SHOULD BE CALLED TOTAL WASTE OF TIME AND MONEY.
William Wright
Warrandyte Vic