I ordered a few items from Princess Highway website end of July and by early September there was still one item that had not arrived. I wrote to their customer support and got a response fairly quickly, which said that the item must have been lost in the post and a replacement would be made and that they would be in contact shorly.

Today is 30 Sept and I have not heard from them again despite that I wrote twice to follow up. I tried to call the custum service number, but was only told " the voice box is full", which means that I could't even leave a message.