Terrible and dangerous car park. Very dirty shop and prepackaged meat and chicken is not fresh and smells very bad. I’ve had to throw produce out because it’s so bad. Have found a few of the staff to be very rude to customers.. have lost my business

I found this vet to be highly caring with a genuine love of animals. I took my elderly dog there regularly for medicine and injections for his arthritis. Bo was always kind and gentle and when it finally came to the time when my dog couldn't walk anymore he put him to sleep and didn't charge me. He did the same for a chicken I'd brought in that was becoming paralysed after telling me most people in the country didn't bring their chickens in....

One the positive side, you can see a vet with no appointment which can be really convenient , and I have made after hour phone enquiries where the vets have been very helpful. On the negative side I never know which vet I will get - some are good but many are junior and inexperienced. It is difficult to build a repore or trust under these circumstances and I'm always left wondering what services have been upsold to me and whether some of these were actually necessary. At the end of the day Greencross is big business making some huge profits on the stock market and expanding at a rapid rate - and I have to ask myself whether I really want my pets treated by business vets who are focussed on maximising their profits. I realise all vets run a small business and have to be business minded but at least they may recognise my pet and get to know them and their health history on a more personal level and ask after them. There is nothing worse then feeling I've come through a sausage factory, particularly after I spent thousands of dollars with them recently and kept seeing different vets with no prior background on my pet apart from what was written on her record. Too impersonal for me and I will be going elsewhere in future.

Approximate cost: $3500